Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.

Do you ship internationally?

Yes! We ship to select international destinations. Shipping times and rates vary by location and are calculated at checkout.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Use it to track your package directly on the carrier's website.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery on eligible items. Items must be unused and in original packaging. Please review our full Refund Policy for details.

How do I start a return?

Contact us through our Contact page with your order number and reason for return, and we'll guide you through the process.

Products

How do I care for my jewelry?

To keep your pieces looking their best, avoid contact with water, perfume, and harsh chemicals. Store in a cool, dry place when not wearing.

Are your candles safe to use around kids and pets?

Our candles are made with quality ingredients, but we always recommend burning in a well-ventilated area, keeping out of reach of children and pets, and never leaving a lit candle unattended.

What sizes are available for kids' clothing?

Sizes vary by item. Please refer to the size guide on each product page for accurate measurements.

General

How can I contact you?

You can reach us via our Contact page or by emailing us directly. We aim to respond within 1–2 business days.

Do you offer gift wrapping or gift messages?

Yes! Gift options are available at checkout. Add a personal message to make your gift extra special.